Service Advisor Job, Tyne & Wear

21st October 2016

Service Advisor required in Sunderland

Salary of approximately £18,000 to £23,000 depending on experience plus an OTE commission structure

Full Time Monday to Friday 8am to 6pm Saturday Mornings on Rota.

This key position has a major part to play in achieving dealership success by providing a professional service to our Service customers. Previous experience in a similar role is essential.

The Role
•Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department
•Advising on technical queries or issues
•Booking vehicles into the department for work to be carried out
•Informing customers of the progress of their vehicle
•Cross selling customer repairs and parts
•Finalising the invoice on completion of required work
•Performance measures will include Customer Satisfaction Scores and feedback to the department

The Person
•The ability to work independently in a busy, pressurised environment is essential
•Customer focus, relationship maintenance and communication skills are of paramount importance in this role
•Technical skills and experience are essential
•The successful applicant will be self-motivated, with a proactive approach to customer service
•Someone who will enjoy the challenge of influencing the success of the Services department
•A flexible approach to the role is required as the opportunity to become involved in other areas of the business is possible.
•The ideal candidate must have customer relations experience
•You must be well presented and have excellent interpersonal and organisational skills
•You must be IT literate

Full UK Driving licence would be an advantage.

To apply contact Lorna Guthrie at Progress Recruitment Solutions (UK) Ltd quoting Job Reference PRS8760

Service Advisor | Aftersales Advisor | Aftersales | Car | Automotive | Motor Trade | Jobs |Sunderland |Tyne and Wear

£20-30,000 per annum, Full Time, REF: PRS8760

To apply for this vacancy please contact Lorna Guthrie on 01603 717187 or email your full cv to [email protected]